ABB Smart Power Digital Status Page

Notification

Posted on April 1, 2025, 1:31 p.m.

#202504011331

Degraded Temporary service unavailability

ABB Provisioning Tool Ekip Connect 3 Energy Manager EPiC Smart Tracker

An incident occurred in one of our service provider datacenters, which caused a temporary unavailability of our ABB Ability™ Energy Manager and Smart Tracker platforms. Platforms were fully restored by 10:05 UTC. No data loss is expected.

Below is the preliminary incident report provided by our cloud service provider:

What happened?

Between 08:51 and 10:15 UTC on 01 April 2025, Microsoft identified customer impact resulting from a power event in the North Europe region which impacted Microsoft Entra ID, Virtual Machines, Virtual Machine Scale Sets, Storage, Azure Cosmos DB, Azure Database for PostgreSQL flexible servers, Azure ExpressRoute, Azure Site Recovery, Service Bus, Azure Cache for Redis, Azure SQL Database, Azure Site Recovery, Application Gateway, and Azure NetApp Files. We can confirm that all affected services have now recovered.

What do we know so far?

During a power maintenance event, a failure on a UPS system led to temporary power loss in a single datacenter in Physical Availability Zone 2 in the North Europe region affecting multiple devices. The power has now been fully restored and all affected services have recovered.

How did we respond?

08:51 UTC on 1 April 2025 – Customer impact identified from an ongoing power maintenance event.

09:05 UTC on 1 April 2025 – Power was restored to affected devices.

09:20 UTC on 1 April 2025 – Outage declared and customers notified via Azure Portal. Affected dependent services identified.

09:40 UTC on 1 April 2025 – Dependent services report recovery.

10:15 UTC on 1 April 2025 - Full mitigation confirmed.

We apologize for the inconvenience.

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