Feb. 25, 2026, 8:57 a.m.
#202602250857
We would like to inform you that a scheduled maintenance is planned for the ABB Ability™ Energy Manager platforms on Thursday, February 26th, as part of the R26Q1.1-HF2 release.
Time: February 26th, from 8:00 AM UTC to 11:00 AM UTC
Applications: ABB Ability™ Energy Manager
Portal: https://sitemanager.ability.abb/
Impact:
- Brief web services disruptions (less than 10 minutes) may occur during the entire maintenance window.
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Telemetry processing can be delayed up to 120 minutes between 8:00 AM to 10:00 AM UTC.
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Devices may appear as disconnected during such time and alarms triggered with a delay.
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Some gaps in the data trend might be shown in the widgets and reports; missing data points will be backfilled within 24 hours.
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Device and site commissioning will not be impacted, but delays in the connectivity status reporting are expected between 8:00 AM to 10:00 AM UTC.
Feb. 26, 2026, 10:34 a.m.
Maintenance has been completed
Following the ongoing #202604131334 incident, we strongly recommend avoiding any operations on connected gateways, ABB Ability Edge Industrial Gateway and cloud-connected ABB Lite Panel Pro, including maintenance activities, provisioning updates, reboots, or firmware updates. Performing these actions while the incident is still unresolved may result in a temporary, but unrecoverable loss of telemetry.
Devices will automatically reconnect as soon as the incident is resolved.
April 16, 2026, 6:46 a.m.
Telemetry ingestion is no more impacted by the active #202604131334 incident.
Device provisioning is currently not available. Existing, connected devices are not impacted.
April 16, 2026, 3:16 p.m.
The incident has been resolved.
April 16, 2026, 6:46 a.m.
Provisioning services have been restored. Nevertheless, the provisioning of new devices and the deletion of existing devices are still unavailable.
Current impacts are:
- Inability to provision new devices and to remove existing ones
Existing devices should work as expected.
The following gateways are impacted:
- ABB Ability Edge Industrial Gateway
- ABB Lite Panel Pro
The ABB Ekip Com Hub gateway is not impacted.
April 14, 2026, 6:52 a.m.
We advise to avoid any maintenance operation on the ABB Ability Edge Industrial Gateways and cloud-connected ABB Lite Panel Pro.
April 14, 2026, 6:43 a.m.
The service provider is still working with the recovery of the system.
April 13, 2026, 3:39 p.m.
Provisioning services are currently unavailable. Impacts are:
- Inability to provision new devices
- Inability to connect devices back after a reboot or a power-cycle
The following gateways are impacted:
- ABB Ability Edge Industrial Gateway
- ABB Lite Panel Pro
The ABB Ekip Com Hub gateway is not impacted.
We would like to inform you that a scheduled maintenance is planned for the ABB Ability™ Energy Manager platforms on Monday, March 23rd.
Time: March 23rd, from 8:00 AM UTC to 11:00 AM UTC
Applications: ABB Ability™ Energy Manager
Portal: https://sitemanager.ability.abb/
Impact:
- Brief web services disruptions (less than 10 minutes) may occur during the entire maintenance window.
-
Telemetry processing can be delayed up to 120 minutes between 8:00 AM to 10:00 AM UTC.
-
Devices may appear as disconnected during such time and alarms triggered with a delay.
-
Some gaps in the data trend might be shown in the widgets and reports; missing data points will be backfilled within 24 hours.
-
Device and site commissioning will not be impacted, but delays in the connectivity status reporting are expected between 8:00 AM to 10:00 AM UTC.
For any further question, feel free to contact us at global-el.operations.digital@abb.com.
March 23, 2026, 1:10 a.m.
The notification has been auto-closed.The IoT service provider has reported an incident impacting the telemetry ingestion.
Devices connected through the ABB Ability™ Edge Industrial Gateway may unable to connect to the cloud.
March 12, 2026, 11:04 p.m.
The incident is resolved.
March 12, 2026, 10 p.m.
Recovery is in progress. Connectivity has been restored by the IoT hub service provider.
Devices should start being reported as connected.