Feb. 25, 2026, 8:57 a.m.
#202602250857
We would like to inform you that a scheduled maintenance is planned for the ABB Ability™ Energy Manager platforms on Thursday, February 26th, as part of the R26Q1.1-HF2 release.
Time: February 26th, from 8:00 AM UTC to 11:00 AM UTC
Applications: ABB Ability™ Energy Manager
Portal: https://sitemanager.ability.abb/
Impact:
- Brief web services disruptions (less than 10 minutes) may occur during the entire maintenance window.
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Telemetry processing can be delayed up to 120 minutes between 8:00 AM to 10:00 AM UTC.
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Devices may appear as disconnected during such time and alarms triggered with a delay.
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Some gaps in the data trend might be shown in the widgets and reports; missing data points will be backfilled within 24 hours.
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Device and site commissioning will not be impacted, but delays in the connectivity status reporting are expected between 8:00 AM to 10:00 AM UTC.
Feb. 26, 2026, 10:34 a.m.
Maintenance has been completed
Since September 4 at 00:00 UTC, we have been experiencing intermittent failures in the telemetry ingestion service for Ekip devices (Ekip Com Hub and Ekip E-Hub). Ability-branded (Edge Industrial Gateway, Lite Panel Pro) devices are not impacted.
An incident has been opened with our service provider, and the issue is currently under investigation.
We will provide further updates as more information becomes available.
Sept. 5, 2026, 7:56 p.m.
The incident has been resolved.
Sept. 5, 2026, 6:29 a.m.
Sept. 4, 2026, 1:13 p.m.
Investigating
We are currently investigating an issue affecting telemetry ingestion for ABB Ability™ Edge Industrial Gateway devices.
Starting at 05:42 AM UTC on August 21, telemetry data from gateways may not be processed correctly. As a result, some devices may incorrectly appear as Disconnected in the platform, even though they remain operational in the field.
Our engineering team is actively investigating the root cause and working to restore normal service as quickly as possible.
We will provide further updates as soon as more information becomes available.
Start time: August 21, 05:42 AM UTC
Impact: Delayed or missing telemetry ingestion; devices may be shown as disconnected.
Status: Investigating.
Aug. 21, 2026, 8:28 a.m.
The incident has been resolved. Telemtry flow has been restored and data is not getting processed.
The root cause has been identified as an issue with a third party cloud component.
We apologize for the inconvenient.
We are currently experiencing an incident affecting our License Management system. This issue is preventing the delivery and activation of Ekip software packages for the Emax and XT product families via Ekip Connect 3 and the EPiC mobile application.
As a result, customers are currently unable to provision, activate, or update Ekip packages, which may impact commissioning activities, system configuration, and overall operational timelines.
June 8, 2026, 1:30 p.m.
The incident has been resolved.
June 5, 2026, 3:11 p.m.
The system has been partially restored, some licenses might still be unavailable.
Following the ongoing #202604131334 incident, we strongly recommend avoiding any operations on connected gateways, ABB Ability Edge Industrial Gateway and cloud-connected ABB Lite Panel Pro, including maintenance activities, provisioning updates, reboots, or firmware updates. Performing these actions while the incident is still unresolved may result in a temporary, but unrecoverable loss of telemetry.
Devices will automatically reconnect as soon as the incident is resolved.
April 16, 2026, 6:46 a.m.
Telemetry ingestion is no more impacted by the active #202604131334 incident.