We are aware of an issue impacting the access to the ABB Ability™ Energy Manager portal (https://sitemanager.ability.abb/).
Products impacted:
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ABB Ability™ Energy Manager portal (https://sitemanager.ability.abb/)
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It is not possible to access the web portal
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Connected device, telemetry and analytic services are not impacted. No data loss is expected.
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An issue has been identified with the DNS (Domain Name System) providing the ability.abb domain name. The incident has been escalated to the service provider.
ResolvedUpdate posted on Dec. 4, 2025, 11:27 a.m.
The incident has been resolved.
Partial outageUpdate posted on Dec. 4, 2025, 11:04 a.m.
The supplier has restored the service.
However, due to how the DNS system work, it might take up to 30 minutes to get the fix propagates among all the DNS servers.
We expect Energy Manager portal to be available for most of the users as writing.
Major outageUpdate posted on Dec. 4, 2025, 9:44 a.m.
The supplier is still working to restore the DNS service.
An update is expected within one hour.
An issue has been identified impacting the Azure Device Provisioning service, preventing cloud provisioning of new gateways to the ABB Ability™ Energy Manager solution.
Products impacted:
- ABB EL Industrial Gateway
- ABB Lite Panel Pro while connecting to ABB Ability™ Energy Manager
Impact statement:
- It is not possible to provision a new, not yet published gateway on ABB Ability™ Energy Manager
- Devices already provisioned and connected to the cloud are not impacted.
The next update will be provided as events warrant.
ResolvedUpdate posted on Dec. 4, 2025, 6:41 a.m.
The issue has been resolved
An issue has been identified in regards to the provisioning of new gateways to ABB Ability™ Energy Manager solution.
Products impacted:
- ABB EL Industrial Gateway
- ABB Lite Panel Pro while connecting to ABB Ability™ Energy Manager
Impact statement:
- It is not possible to provision a new, not yet published gateway on ABB Ability™ Energy Manager
- Devices already provisioned and connected to the cloud are not impacted.
The next update will be provided as events warrant.
ResolvedUpdate posted on Dec. 1, 2025, 4:33 p.m.
The issue has been resolved.
We would like to inform you that a scheduled maintenance is planned for the ABB Ability™ Energy Manager and Smart Tracker platforms on Tuesday, November 18th, as part of the R25Q4.2 release.
Time: November 18th, from 8:00 AM UTC to 3:00 PM UTC
Applications: ABB Ability™ Energy Manager, ABB Ability™ Smart Tracker
Portal: https://sitemanager.ability.abb/
Impact:
- Brief web services disruptions (less than 10 minutes) may occur during the entire maintenance window.
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Telemetry processing can be delayed up to 120 minutes between 8:00 AM to 10:00 AM UTC.
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Devices may appear as disconnected during such time and alarms triggered with a delay.
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Some gaps in the data trend might be shown in the widgets and reports; missing data points will be backfilled within 24 hours.
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Device and site commissioning will not be impacted, but delays in the connectivity status reporting are expected between 8:00 AM to 10:00 AM UTC.
ResolvedUpdate posted on Nov. 18, 2025, 4:41 p.m.
Maintenance is complete
From 9:00 AM UTC Oct. 29 we are experiencing a delay in IoT data telemetry processing. We expect delays to be recovered by 10:00 AM UTC.
No data loss is expected.
ResolvedUpdate posted on Oct. 29, 2025, 10:37 a.m.
The issue has been resolved.