ABB Smart Power Digital Status Page

Notifications

Posted on Oct. 13, 2025, 9:21 a.m.

#202510130921

Partial outage Missing notifications

Energy Manager Smart Tracker

We have identified an issue that might have prevented correct delivery of notifications of events and reports. The issue has been identified and it is under resolution.

Posted on Sept. 8, 2025, 10:17 a.m.

#202509081017

Partial outage ➡ Resolved Unable to register a new account or to perform a password reset

ABB Provisioning Tool Ekip Connect 3 Energy Manager EPiC Smart Tracker

It is currently not possible to register a new account or to perform a password reset.

Update posted on Oct. 7, 2025, 7:32 a.m.

We would like to inform you that the incident related to the ABB User Management Portal has been resolved.

Posted on July 25, 2025, 11:57 a.m.

#202507251157

Maintenance Unscheduled maintenance

Energy Manager Smart Tracker

We would like to inform that an unscheduled maintenance will take place on July 31st on the ABB Ability™ Energy Manager and Smart Tracker platforms to perform an update of some infrastructural components.

Time: July 31st, from 4:00 AM UTC to 6:00 AM UTC

Applications: ABB Ability™ Energy Manager, ABB Ability™ Smart Tracker

Portal: https://sitemanager.ability.abb/

Impacts:

No service downtime is expected

For any further question, feel free to contact us at global-el.operations.digital@abb.com.

Posted on July 24, 2025, 2:41 p.m.

#202507241441

Degraded Unable to perform login on ABB systems

ABB Provisioning Tool Ekip Connect 3 Energy Manager EPiC Smart Tracker

ABB is experiencing an issue with the customer login system; login attempts may fail.

Update posted on July 24, 2025, 4:16 p.m.

The issue has been resolved.

Posted on July 21, 2025, 10:12 a.m.

#202507211012

Major outage Device provisioning issues

ABB Provisioning Tool Energy Manager Smart Tracker

Our monitoring system has detected anomalies on the Provisioning Services. The issue is being investigated, but as now it is not possible to provision new devices.

Update posted on July 21, 2025, 12:49 p.m.

The incident has been resolved.

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