An issue has been identified impacting the Azure Device Provisioning service, preventing cloud provisioning of new gateways to the ABB Ability™ Energy Manager solution.
Products impacted:
- ABB EL Industrial Gateway
- ABB Lite Panel Pro while connecting to ABB Ability™ Energy Manager
Impact statement:
- It is not possible to provision a new, not yet published gateway on ABB Ability™ Energy Manager
- Devices already provisioned and connected to the cloud are not impacted.
The next update will be provided as events warrant.
Dec. 4, 2025, 6:41 a.m.
The issue has been resolved
An issue has been identified in regards to the provisioning of new gateways to ABB Ability™ Energy Manager solution.
Products impacted:
- ABB EL Industrial Gateway
- ABB Lite Panel Pro while connecting to ABB Ability™ Energy Manager
Impact statement:
- It is not possible to provision a new, not yet published gateway on ABB Ability™ Energy Manager
- Devices already provisioned and connected to the cloud are not impacted.
The next update will be provided as events warrant.
Dec. 1, 2025, 4:33 p.m.
The issue has been resolved.
We would like to inform you that a scheduled maintenance is planned for the ABB Ability™ Energy Manager and Smart Tracker platforms on Tuesday, November 18th, as part of the R25Q4.2 release.
Time: November 18th, from 8:00 AM UTC to 3:00 PM UTC
Applications: ABB Ability™ Energy Manager, ABB Ability™ Smart Tracker
Portal: https://sitemanager.ability.abb/
Impact:
- Brief web services disruptions (less than 10 minutes) may occur during the entire maintenance window.
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Telemetry processing can be delayed up to 120 minutes between 8:00 AM to 10:00 AM UTC.
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Devices may appear as disconnected during such time and alarms triggered with a delay.
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Some gaps in the data trend might be shown in the widgets and reports; missing data points will be backfilled within 24 hours.
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Device and site commissioning will not be impacted, but delays in the connectivity status reporting are expected between 8:00 AM to 10:00 AM UTC.
Nov. 18, 2025, 4:41 p.m.
Maintenance is complete
From 9:00 AM UTC Oct. 29 we are experiencing a delay in IoT data telemetry processing. We expect delays to be recovered by 10:00 AM UTC.
No data loss is expected.
Oct. 29, 2025, 10:37 a.m.
The issue has been resolved.
We have identified a degradation in the SMS delivery to UK mobile numbers. An incident has been escalated to the SMS service provider.
Oct. 20, 2025, 11:51 a.m.
The issue has been fixed.