ABB Smart Power Digital Status Page

Notifications

Posted on Oct. 17, 2025, 11:04 a.m.

#202510171104

Degraded ➡ Resolved

Energy Manager Smart Tracker

SMS delivery to UK

We have identified a degradation in the SMS delivery to UK mobile numbers. An incident has been escalated to the SMS service provider.

ResolvedUpdate posted on Oct. 20, 2025, 11:51 a.m.

The issue has been fixed.

Posted on Oct. 16, 2025, 7:50 a.m.

#202510160750

Partial outage ➡ Resolved

ABB Provisioning Tool Ekip Connect 3 Energy Manager EPiC Smart Tracker

Unable to log into EPiC Mobile and SDK Portal

We are aware of an issue that is preventing users to log into EPiC mobile and the Developer Portal.

The issue is under resolution.

ResolvedUpdate posted on Oct. 16, 2025, 7:56 a.m.

The incident has been resolved.

Posted on Oct. 13, 2025, 9:21 a.m.

#202510130921

Partial outage ➡ Resolved

Energy Manager Smart Tracker

Missing notifications

We have identified an issue that might have prevented correct delivery of notifications of events and reports. The issue has been identified and it is under resolution.

ResolvedUpdate posted on Oct. 15, 2025, 8:51 a.m.

The issue has been resolved

Posted on Sept. 8, 2025, 10:17 a.m.

#202509081017

Partial outage ➡ Resolved

ABB Provisioning Tool Ekip Connect 3 EPiC

Unable to register a new account or to perform a password reset

It is currently not possible to register a new account or to perform a password reset.

ResolvedUpdate posted on Oct. 7, 2025, 7:32 a.m.

We would like to inform you that the incident related to the ABB User Management Portal has been resolved.

Posted on July 25, 2025, 11:57 a.m.

#202507251157

Maintenance

Energy Manager Smart Tracker

Unscheduled maintenance

We would like to inform that an unscheduled maintenance will take place on July 31st on the ABB Ability™ Energy Manager and Smart Tracker platforms to perform an update of some infrastructural components.

Time: July 31st, from 4:00 AM UTC to 6:00 AM UTC

Applications: ABB Ability™ Energy Manager, ABB Ability™ Smart Tracker

Portal: https://sitemanager.ability.abb/

Impacts:

No service downtime is expected

For any further question, feel free to contact us at global-el.operations.digital@abb.com.

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