Feb. 25, 2026, 8:57 a.m.
#202602250857
We would like to inform you that a scheduled maintenance is planned for the ABB Ability™ Energy Manager platforms on Thursday, February 26th, as part of the R26Q1.1-HF2 release.
Time: February 26th, from 8:00 AM UTC to 11:00 AM UTC
Applications: ABB Ability™ Energy Manager
Portal: https://sitemanager.ability.abb/
Impact:
- Brief web services disruptions (less than 10 minutes) may occur during the entire maintenance window.
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Telemetry processing can be delayed up to 120 minutes between 8:00 AM to 10:00 AM UTC.
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Devices may appear as disconnected during such time and alarms triggered with a delay.
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Some gaps in the data trend might be shown in the widgets and reports; missing data points will be backfilled within 24 hours.
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Device and site commissioning will not be impacted, but delays in the connectivity status reporting are expected between 8:00 AM to 10:00 AM UTC.
Feb. 26, 2026, 10:34 a.m.
Maintenance has been completed
We are currently experiencing an incident affecting our License Management system. This issue is preventing the delivery and activation of Ekip software packages for the Emax and XT product families via Ekip Connect 3 and the EPiC mobile application.
As a result, customers are currently unable to provision, activate, or update Ekip packages, which may impact commissioning activities, system configuration, and overall operational timelines.
June 8, 2026, 1:30 p.m.
The incident has been resolved.
June 5, 2026, 3:11 p.m.
The system has been partially restored, some licenses might still be unavailable.
Following the ongoing #202604131334 incident, we strongly recommend avoiding any operations on connected gateways, ABB Ability Edge Industrial Gateway and cloud-connected ABB Lite Panel Pro, including maintenance activities, provisioning updates, reboots, or firmware updates. Performing these actions while the incident is still unresolved may result in a temporary, but unrecoverable loss of telemetry.
Devices will automatically reconnect as soon as the incident is resolved.
April 16, 2026, 6:46 a.m.
Telemetry ingestion is no more impacted by the active #202604131334 incident.
Device provisioning is currently not available. Existing, connected devices are not impacted.
April 16, 2026, 3:16 p.m.
The incident has been resolved.
April 16, 2026, 6:46 a.m.
Provisioning services have been restored. Nevertheless, the provisioning of new devices and the deletion of existing devices are still unavailable.
Current impacts are:
- Inability to provision new devices and to remove existing ones
Existing devices should work as expected.
The following gateways are impacted:
- ABB Ability Edge Industrial Gateway
- ABB Lite Panel Pro
The ABB Ekip Com Hub gateway is not impacted.
April 14, 2026, 6:52 a.m.
We advise to avoid any maintenance operation on the ABB Ability Edge Industrial Gateways and cloud-connected ABB Lite Panel Pro.
April 14, 2026, 6:43 a.m.
The service provider is still working with the recovery of the system.
April 13, 2026, 3:39 p.m.
Provisioning services are currently unavailable. Impacts are:
- Inability to provision new devices
- Inability to connect devices back after a reboot or a power-cycle
The following gateways are impacted:
- ABB Ability Edge Industrial Gateway
- ABB Lite Panel Pro
The ABB Ekip Com Hub gateway is not impacted.
We would like to inform you that a scheduled maintenance is planned for the ABB Ability™ Energy Manager platforms on Monday, March 23rd.
Time: March 23rd, from 8:00 AM UTC to 11:00 AM UTC
Applications: ABB Ability™ Energy Manager
Portal: https://sitemanager.ability.abb/
Impact:
- Brief web services disruptions (less than 10 minutes) may occur during the entire maintenance window.
-
Telemetry processing can be delayed up to 120 minutes between 8:00 AM to 10:00 AM UTC.
-
Devices may appear as disconnected during such time and alarms triggered with a delay.
-
Some gaps in the data trend might be shown in the widgets and reports; missing data points will be backfilled within 24 hours.
-
Device and site commissioning will not be impacted, but delays in the connectivity status reporting are expected between 8:00 AM to 10:00 AM UTC.
For any further question, feel free to contact us at global-el.operations.digital@abb.com.
March 23, 2026, 1:10 a.m.
The notification has been auto-closed.