ABB Smart Power Digital Status Page

Notification

Aug. 21, 2026, 6:12 a.m. #202608210612

#202608210612

Partial outage ➡ Resolved

Energy Manager

Telemetry service downgraded

Investigating

We are currently investigating an issue affecting telemetry ingestion for ABB Ability™ Edge Industrial Gateway devices.

Starting at 05:42 AM UTC on August 21, telemetry data from gateways may not be processed correctly. As a result, some devices may incorrectly appear as Disconnected in the platform, even though they remain operational in the field.

Our engineering team is actively investigating the root cause and working to restore normal service as quickly as possible.

We will provide further updates as soon as more information becomes available.

Start time: August 21, 05:42 AM UTC
Impact: Delayed or missing telemetry ingestion; devices may be shown as disconnected.
Status: Investigating.

Resolved Aug. 21, 2026, 8:28 a.m.

The incident has been resolved. Telemtry flow has been restored and data is not getting processed.

The root cause has been identified as an issue with a third party cloud component.

We apologize for the inconvenient.

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