Notifications

Posted on July 24, 2025, 2:41 p.m.
#202507241441
Degraded
ABB Provisioning Tool Ekip Connect 3 Energy Manager EPiC Smart Tracker
Unable to perform login on ABB systems

ABB is experiencing an issue with the customer login system; login attempts may fail.

Update posted on July 24, 2025, 4:16 p.m.

The issue has been resolved.

Posted on July 21, 2025, 10:12 a.m.
#202507211012
Major outage
ABB Provisioning Tool Energy Manager
Device provisioning issues

Our monitoring system has detected anomalies on the Provisioning Services. The issue is being investigated, but as now it is not possible to provision new devices.

Update posted on July 21, 2025, 12:49 p.m.

The incident has been resolved.

Posted on April 15, 2025, 12:28 p.m.
#202504151228
Degraded
Energy Manager
Subset of devices mistakenly reported as disconnected

We are currently monitoring and investigating an issue that is affecting a subset of devices connected to our  ABB Ability™ Energy Manager and Smart Tracker platforms.

Around 2% of the provisioned devices are currently mistakenly reported as disconnected, whereas they are alive and transmitting telemetries instead.

Realtime data might be missing for the impacted devices, however no long-term data loss is expected since the live telemetry never stopped.

An update will be provided as events warrant.

We apologize for the inconvenience.

Update posted on April 17, 2025, 1:25 p.m.

The incident is resolved.
 
For a small subset of devices, some data might not be available in the time range between 10:00 AM UTC and 12:00 PM UTC.
Such data will be recomputed in background and made available over next several hours.

Update posted on April 17, 2025, 12:21 p.m.

As the final step of the ongoing mitigation being applied all devices might result as temporarily disconnected for about 10 - 15 minutes. Data is being processed with a delay, but no data will be lost.

For a small subset of devices, some data might not be available in the time range between 10:00 AM UTC and 12:00 PM UTC. Such data will be recomputed in background and made available over next several hours.

Update posted on April 17, 2025, 9:40 a.m.

As part of the mitigation being done all devices might result as temporarily disconnected for about 10 - 15 minutes. Data is being processed with a delay, but no data will be lost.

A subset of devices impacted by the original incident are expecting to take more time to appear as fully connected, with a delay up to 2 hrs.

Update posted on April 16, 2025, 10:36 a.m.

The root cause of the issue has been identified and a mitigation is being performed to speed up the data processing recovery for the impacted devices.

Posted on April 1, 2025, 1:31 p.m.
#202504011331
Degraded
ABB Provisioning Tool Ekip Connect 3 Energy Manager EPiC Smart Tracker
Temporary service unavailability
An incident occurred in one of our service provider datacenters, which caused a temporary unavailability of our ABB Ability™ Energy Manager and Smart Tracker platforms. Platforms were fully restored by 10:05 UTC. No data loss is expected.
 
Below is the preliminary incident report provided by our cloud service provider:
 
What happened?
 
Between 08:51 and 10:15 UTC on 01 April 2025, Microsoft identified customer impact resulting from a power event in the North Europe region which impacted Microsoft Entra ID, Virtual Machines, Virtual Machine Scale Sets, Storage, Azure Cosmos DB, Azure Database for PostgreSQL flexible servers, Azure ExpressRoute, Azure Site Recovery, Service Bus, Azure Cache for Redis, Azure SQL Database, Azure Site Recovery, Application Gateway, and Azure NetApp Files. We can confirm that all affected services have now recovered.
 
What do we know so far?
 
During a power maintenance event, a failure on a UPS system led to temporary power loss in a single datacenter in Physical Availability Zone 2 in the North Europe region affecting multiple devices. The power has now been fully restored and all affected services have recovered.
 
How did we respond?
 
08:51 UTC on 1 April 2025 – Customer impact identified from an ongoing power maintenance event.
09:05 UTC on 1 April 2025 – Power was restored to affected devices.
09:20 UTC on 1 April 2025 – Outage declared and customers notified via Azure Portal. Affected dependent services identified.
09:40 UTC on 1 April 2025 – Dependent services report recovery.
10:15 UTC on 1 April 2025 - Full mitigation confirmed.
 
We apologize for the inconvenience.
Posted on March 27, 2025, 10:45 a.m.
#202503271045
Major outage
Energy Manager
All devices reported as disconnected
An issue has been identified by our monitoring system in a third-party cloud component used to process telemetry data. The service has been restarted, however provisioned devices are currently reported as disconnected, since data from the past hour has to be re-processed.
 
Realtime data is unavailable, however no long-term data loss is expected since live telemetries never stopped being ingested.
 
An ETA for the realtime processing restoration will be provided as soon as it is available.
 
Further updates will be provided as events warrant.
We apologize for the inconvenience.