We would like to inform you that a scheduled maintenance is planned for the ABB Ability™ Energy Manager and Smart Tracker platforms on Tuesday, November 18th, as part of the R25Q4.2 release.

Time: November 18th, from 8:00 AM UTC to 3:00 PM UTC

Applications: ABB Ability™ Energy Manager, ABB Ability™ Smart Tracker

Portal: https://sitemanager.ability.abb/

Impact:

• Brief web services disruptions (less than 10 minutes) may occur during the entire maintenance window.
• Telemetry processing can be delayed up to 120 minutes between 8:00 AM to 10:00 AM UTC.
• Devices may appear as disconnected during such time and alarms triggered with a delay.
• Some gaps in the data trend might be shown in the widgets and reports; missing data points will be backfilled within 24 hours.
• Device and site commissioning will not be impacted, but delays in the connectivity status reporting are expected between 8:00 AM to 10:00 AM UTC.

From 9:00 AM UTC Oct. 29 we are experiencing a delay in IoT data telemetry processing. We expect delays to be recovered by 10:00 AM UTC.

No data loss is expected.

We have identified a degradation in the SMS delivery to UK mobile numbers. An incident has been escalated to the SMS service provider.

We are aware of an issue that is preventing users to log into EPiC mobile and the Developer Portal.

The issue is under resolution.

We have identified an issue that might have prevented correct delivery of notifications of events and reports. The issue has been identified and it is under resolution.