Our monitoring system has detected anomalies on the Provisioning Services. The issue is being investigated, but as now it is not possible to provision new devices.
July 21, 2025, 12:49 p.m.
The incident has been resolved.
We are currently monitoring and investigating an issue that is affecting a subset of devices connected to our ABB Ability™ Energy Manager and Smart Tracker platforms.
Around 2% of the provisioned devices are currently mistakenly reported as disconnected, whereas they are alive and transmitting telemetries instead.
Realtime data might be missing for the impacted devices, however no long-term data loss is expected since the live telemetry never stopped.
An update will be provided as events warrant.
We apologize for the inconvenience.
April 17, 2025, 1:25 p.m.
Such data will be recomputed in background and made available over next several hours.
April 17, 2025, 12:21 p.m.
As the final step of the ongoing mitigation being applied all devices might result as temporarily disconnected for about 10 - 15 minutes. Data is being processed with a delay, but no data will be lost.
For a small subset of devices, some data might not be available in the time range between 10:00 AM UTC and 12:00 PM UTC. Such data will be recomputed in background and made available over next several hours.
April 17, 2025, 9:40 a.m.
As part of the mitigation being done all devices might result as temporarily disconnected for about 10 - 15 minutes. Data is being processed with a delay, but no data will be lost.
A subset of devices impacted by the original incident are expecting to take more time to appear as fully connected, with a delay up to 2 hrs.
April 16, 2025, 10:36 a.m.
The root cause of the issue has been identified and a mitigation is being performed to speed up the data processing recovery for the impacted devices.
The ABB Ability™ Energy Manager, Asset Health and Smart Tracker platform will be under maintenance on March 18, 2025.
A new version, R25Q1.2, of the platform will be released.
Expected impact:
- Brief web services disruptions (less than 10 minutes) may occur during the entire maintenance window
- Telemetry processing can be delayed up to 90 minutes between 8:00 AM to 10:00 AM UTC
- devices may appear as disconnected during such time and alarms triggered with a delay
- some gaps in the data trend might be shown in the widgets and reports; missing data points will be backfilled within 24 hours
- Device and site commissioning will not be impacted, but delays in the connectivity status reporting are expected between 8:00 AM to 10:00 AM UTC