Notifications

Posted on Oct. 22, 2024, 1:05 p.m.
#202410221305
Maintenance Platform R24Q4.1 release
The ABB Ability™ Energy Manager, Asset Health and Smart Tracker platform will be under maintenance on October 29th 2024.
A new version, R24Q4.1, of the platform will be released.
 
Expected impact:
  • Brief web services disruptions (less than 10 minutes) may occur during the entire maintenance window
  • Telemetry processing can be delayed up to 90 minutes between 8:00 AM to 10:00 AM UTC
    • devices may appear as disconnected during such time and alarms triggered with a delay
    • some gaps in the data trend might be shown in the widgets and reports; missing data points will be backfilled within 24 hours
  • Device and site commissioning will not be impacted, but delays in the connectivity status reporting are expected between 8:00 AM to 10:00 AM UTC

Update posted on Oct. 29, 2024, 8:23 a.m.

The release has been started. Brief service interruptions may occur.

Posted on Oct. 8, 2024, 11:21 a.m.
#202410081121
Degraded Delays in device data processing
Energy Manager Smart Tracker

We are experiencing a delay in processing the telemetry data of devices.

Devices might appear as disconnected. No telemetry data is lost.

Update posted on Oct. 9, 2024, 7:31 a.m.

The issue has been resolved and all devices' analytics are in realtime since Oct. 8th 1:00 PM UTC.

Update posted on Oct. 8, 2024, 12:19 p.m.

IMPACT
Devices might be reported as disconnected by the web portal; the backlog of unprocessed messages is currently being processed. No telemetry data is expected to be lost.

ROOT CAUSE
A temporary misbehave in a third party component caused some telemetry to not being processed in realtime. The data processing was recovered, however, to keep data consistency the affected data is being re-processed.

Posted on Oct. 8, 2024, 9:56 a.m.
#202410080956
Announcement Platform R24Q4.1 release postponed

The scheduled maintenance originally planned on Oct. 15th, 2024 for the ABB Ability™ Energy Manager and Smart Tracker is postponed on a new date that will be communicated in the upcoming days.

Because of that, no impact on service availability is expected on Oct. 15th, 2024.

Update posted on Oct. 22, 2024, 1:06 p.m.

The new maintenance date is planned for October 29th, 2024.

Posted on Sept. 26, 2024, 9:04 a.m.
#202409260904
Operational ABB Ability™ Provisioning Tool v2.16.0 withdrawn
ABB Provisioning Tool Energy Manager Smart Tracker

We would like to inform you that due to a regression we had to withdrawn the ABB Ability™ Provisioning Tool v2.16.0 from the ABB Library.

Such regression is only impacting a subset of use cases (connecting to a factory new gateway), but as a precautionary measure we decided to retire v2.16.0 from the General Availability. Current stable version is then v2.15.1.

As today, if you:

  • Have installed v2.16.0 already, please uninstall it and re-install v2.15.1 from the following link: https://library.abb.com/d/9AKK107991A9195
  • Are still operating version v2.15.1, no action is required
  • Are still operating a version older than v2.15.1, you can safely update it via the update tool, it will download the correct version
A fixed version, v2.16.1, will be released in the upcoming days.
 
We apologize for the inconveniences.
 

Update posted on Oct. 29, 2024, 9:32 p.m.

ABB Ability™ Provisioning Tool v2.17.0 has been released and it is available at https://library.abb.com/d/9AKK107991A9195

Posted on Sept. 10, 2024, 9:30 a.m.
#202409100930
Degraded SMS notification delivery to Spain
Energy Manager Smart Tracker

Notification SMS are not being delivered to Vodafone Spain.

An incident has been reported to the SMS service provider.

Update posted on Sept. 11, 2024, 9:38 a.m.

The issue has been resolved by the service provider.