We would like to inform that an unscheduled maintenance will take place on July 31st on the ABB Ability™ Energy Manager and Smart Tracker platforms to perform an update of some infrastructural components.
Time: July 31st, from 4:00 AM UTC to 6:00 AM UTC
Applications: ABB Ability™ Energy Manager, ABB Ability™ Smart Tracker
Portal: https://sitemanager.ability.abb/
Impacts:
-
No service downtime is expected
For any further question, feel free to contact us at global-el.operations.digital@abb.com.
ABB is experiencing an issue with the customer login system; login attempts may fail.
July 24, 2025, 4:16 p.m.
The issue has been resolved.
Our monitoring system has detected anomalies on the Provisioning Services. The issue is being investigated, but as now it is not possible to provision new devices.
July 21, 2025, 12:49 p.m.
The incident has been resolved.
We are currently monitoring and investigating an issue that is affecting a subset of devices connected to our ABB Ability™ Energy Manager and Smart Tracker platforms.
Around 2% of the provisioned devices are currently mistakenly reported as disconnected, whereas they are alive and transmitting telemetries instead.
Realtime data might be missing for the impacted devices, however no long-term data loss is expected since the live telemetry never stopped.
An update will be provided as events warrant.
We apologize for the inconvenience.
April 17, 2025, 1:25 p.m.
Such data will be recomputed in background and made available over next several hours.
April 17, 2025, 12:21 p.m.
As the final step of the ongoing mitigation being applied all devices might result as temporarily disconnected for about 10 - 15 minutes. Data is being processed with a delay, but no data will be lost.
For a small subset of devices, some data might not be available in the time range between 10:00 AM UTC and 12:00 PM UTC. Such data will be recomputed in background and made available over next several hours.
April 17, 2025, 9:40 a.m.
As part of the mitigation being done all devices might result as temporarily disconnected for about 10 - 15 minutes. Data is being processed with a delay, but no data will be lost.
A subset of devices impacted by the original incident are expecting to take more time to appear as fully connected, with a delay up to 2 hrs.
April 16, 2025, 10:36 a.m.
The root cause of the issue has been identified and a mitigation is being performed to speed up the data processing recovery for the impacted devices.