The ABB Ability™ Energy Manager, Asset Health and Smart Tracker platform will be under maintenance on March 18, 2025.
A new version, R25Q1.2, of the platform will be released.
Expected impact:
- Brief web services disruptions (less than 10 minutes) may occur during the entire maintenance window
- Telemetry processing can be delayed up to 90 minutes between 8:00 AM to 10:00 AM UTC
- devices may appear as disconnected during such time and alarms triggered with a delay
- some gaps in the data trend might be shown in the widgets and reports; missing data points will be backfilled within 24 hours
- Device and site commissioning will not be impacted, but delays in the connectivity status reporting are expected between 8:00 AM to 10:00 AM UTC
It has been identified that between Jan 16th 3:00 PM UTC and Jan 17th 11:00 AM UTC a service degradation occurred in our IoT provisioning service.
The service degradation may have impact new provisioning performed over this time window, requiring multiple provisioning trials to be made.
The issue has been identified to be caused by a misbehaving device. The device has been isolated, and the service fully restored.
We would like to inform you that we are currently experiencing an incident which is preventing telemetry of ABB Ability™ Energy Manager and Smart Tracker devices to be processed.
IMPACT
The ABB EL Industrial Gateway or an ANC card are currently connected, but their telemetry is not being correctly processed.
ROOT CAUSE
The root cause is currently under investigation.
Dec. 15, 2024, 10:41 a.m.
Services have been fully restored by Dec. 14th at 11:00 AM UTC
The possibility to register a new application on the ABB Ability Developer Portal is currently disabled due to some maintenance activity.
Access to the SDK APIs of already registered applications is not impacted.
Dec. 17, 2024, 1:06 p.m.
A fix has been released and the SDK portal is now fully functional.
- Brief web services disruptions (less than 10 minutes) may occur during the entire maintenance window
- Telemetry processing can be delayed up to 90 minutes between 8:00 AM to 10:00 AM UTC
- devices may appear as disconnected during such time and alarms triggered with a delay
- some gaps in the data trend might be shown in the widgets and reports; missing data points will be backfilled within 24 hours
- Device and site commissioning will not be impacted, but delays in the connectivity status reporting are expected between 8:00 AM to 10:00 AM UTC
Nov. 26, 2024, 9:46 a.m.
Maintenance has been completed on Nov. 26th at 9:30 UTC.