We are currently monitoring and investigating an issue that is affecting a subset of devices connected to our ABB Ability™ Energy Manager and Smart Tracker platforms.
Around 2% of the provisioned devices are currently mistakenly reported as disconnected, whereas they are alive and transmitting telemetries instead.
Realtime data might be missing for the impacted devices, however no long-term data loss is expected since the live telemetry never stopped.
An update will be provided as events warrant.
We apologize for the inconvenience.
Update posted on April 17, 2025, 1:25 p.m.
Such data will be recomputed in background and made available over next several hours.
Update posted on April 17, 2025, 12:21 p.m.
As the final step of the ongoing mitigation being applied all devices might result as temporarily disconnected for about 10 - 15 minutes. Data is being processed with a delay, but no data will be lost.
For a small subset of devices, some data might not be available in the time range between 10:00 AM UTC and 12:00 PM UTC. Such data will be recomputed in background and made available over next several hours.
Update posted on April 17, 2025, 9:40 a.m.
As part of the mitigation being done all devices might result as temporarily disconnected for about 10 - 15 minutes. Data is being processed with a delay, but no data will be lost.
A subset of devices impacted by the original incident are expecting to take more time to appear as fully connected, with a delay up to 2 hrs.
Update posted on April 16, 2025, 10:36 a.m.
The root cause of the issue has been identified and a mitigation is being performed to speed up the data processing recovery for the impacted devices.