ABB Smart Power Digital Status Page

Notifications

Posted on Sept. 2, 2024, 3:48 p.m.

#202409021548

Degraded Invitation emails not being delivered

Energy Manager Smart Tracker

We are aware of an issue related to user invitation emails from https://sitemanager.ability.abb/ not being delived to invited users.

Update posted on Sept. 3, 2024, 8:37 a.m.

The incident has been resolved. Now invitation emails are correctly delivered to users.

Update posted on Sept. 2, 2024, 3:50 p.m.

As a workaround please proceed as following:

Inform the invited user via an alternative communication channel to login on https://sitemanager.ability.abb/
Proceed as usual, accepting the invitation from the Profile Menu > Sites

Posted on Sept. 2, 2024, 3:44 p.m.

#202409021544

Maintenance Platform R24Q3.2 release

The ABB Ability™ Energy Manager, Asset Health and Smart Tracker platform will be under maintenance on September 3rd 2024.

A new version, R24Q3.2, of the platform will be released.

Expected impact:

Brief web services disruptions (less than 10 minutes) may occur during the entire maintenance window
Telemetry processing can be delayed up to 90 minutes between 7:00 AM to 9:00 AM UTC
- devices may appear as disconnected during such time and alarms triggered with a delay
- some gaps in the data trend might be shown in the widgets and reports; missing data points will be backfilled within 24 hours
Device and site commissioning will not be impacted, but delays in the connectivity status reporting are expected between 7:00 AM to 9:00 AM UTC

Update posted on Sept. 3, 2024, 8:34 a.m.

The maintenance has been completed

Update posted on Sept. 3, 2024, 7:24 a.m.

The depolyment is in progress. Please expect brief service interruptions.

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