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Notifications
April 1, 2025, 1:31 p.m. #202504011331
#202504011331
Degraded
Smart Tracker Energy Manager ABB Provisioning Tool EPiC Ekip Connect 3
Temporary service unavailability
An incident occurred in one of our service provider datacenters, which caused a temporary unavailability of our ABB Ability™ Energy Manager and Smart Tracker platforms. Platforms were fully restored by 10:05 UTC. No data loss is expected.
 
Below is the preliminary incident report provided by our cloud service provider:
 
What happened?
 
Between 08:51 and 10:15 UTC on 01 April 2025, Microsoft identified customer impact resulting from a power event in the North Europe region which impacted Microsoft Entra ID, Virtual Machines, Virtual Machine Scale Sets, Storage, Azure Cosmos DB, Azure Database for PostgreSQL flexible servers, Azure ExpressRoute, Azure Site Recovery, Service Bus, Azure Cache for Redis, Azure SQL Database, Azure Site Recovery, Application Gateway, and Azure NetApp Files. We can confirm that all affected services have now recovered.
 
What do we know so far?
 
During a power maintenance event, a failure on a UPS system led to temporary power loss in a single datacenter in Physical Availability Zone 2 in the North Europe region affecting multiple devices. The power has now been fully restored and all affected services have recovered.
 
How did we respond?
 
08:51 UTC on 1 April 2025 – Customer impact identified from an ongoing power maintenance event.
09:05 UTC on 1 April 2025 – Power was restored to affected devices.
09:20 UTC on 1 April 2025 – Outage declared and customers notified via Azure Portal. Affected dependent services identified.
09:40 UTC on 1 April 2025 – Dependent services report recovery.
10:15 UTC on 1 April 2025 - Full mitigation confirmed.
 
We apologize for the inconvenience.
March 27, 2025, 10:45 a.m. #202503271045
#202503271045
Major outage
Energy Manager
All devices reported as disconnected
An issue has been identified by our monitoring system in a third-party cloud component used to process telemetry data. The service has been restarted, however provisioned devices are currently reported as disconnected, since data from the past hour has to be re-processed.
 
Realtime data is unavailable, however no long-term data loss is expected since live telemetries never stopped being ingested.
 
An ETA for the realtime processing restoration will be provided as soon as it is available.
 
Further updates will be provided as events warrant.
We apologize for the inconvenience.
Feb. 11, 2025, 12:39 p.m. #202502111239
#202502111239
Maintenance
Platform R25Q1.2 release

The ABB Ability™ Energy Manager, Asset Health and Smart Tracker platform will be under maintenance on March 18, 2025.

A new version, R25Q1.2, of the platform will be released.

Expected impact:

  • Brief web services disruptions (less than 10 minutes) may occur during the entire maintenance window
  • Telemetry processing can be delayed up to 90 minutes between 8:00 AM to 10:00 AM UTC
    • devices may appear as disconnected during such time and alarms triggered with a delay
    • some gaps in the data trend might be shown in the widgets and reports; missing data points will be backfilled within 24 hours
  • Device and site commissioning will not be impacted, but delays in the connectivity status reporting are expected between 8:00 AM to 10:00 AM UTC
Jan. 17, 2025, 12:16 p.m. #202501171216
#202501171216
Degraded
ABB Provisioning Tool Energy Manager
Provisioning service degradation

It has been identified that between Jan 16th 3:00 PM UTC and Jan 17th 11:00 AM UTC a service degradation occurred in our IoT provisioning service.

The service degradation may have impact new provisioning performed over this time window, requiring multiple provisioning trials to be made.

The issue has been identified to be caused by a misbehaving device. The device has been isolated, and the service fully restored.

Dec. 14, 2024, 8:54 a.m. #202412140854
#202412140854
Major outage
ABB Provisioning Tool Energy Manager
Device telemetry not being processed

We would like to inform you that we are currently experiencing an incident which is preventing telemetry of ABB Ability™ Energy Manager and Smart Tracker devices to be processed.

IMPACT
The ABB EL Industrial Gateway or an ANC card are currently connected, but their telemetry is not being correctly processed.

ROOT CAUSE
The root cause is currently under investigation.

Dec. 15, 2024, 10:41 a.m.

Services have been fully restored by Dec. 14th at 11:00 AM UTC