The possibility to register a new application on the ABB Ability Developer Portal is currently disabled due to some maintenance activity.
Access to the SDK APIs of already registered applications is not impacted.
Dec. 17, 2024, 1:06 p.m.
A fix has been released and the SDK portal is now fully functional.
- Brief web services disruptions (less than 10 minutes) may occur during the entire maintenance window
- Telemetry processing can be delayed up to 90 minutes between 8:00 AM to 10:00 AM UTC
- devices may appear as disconnected during such time and alarms triggered with a delay
- some gaps in the data trend might be shown in the widgets and reports; missing data points will be backfilled within 24 hours
- Device and site commissioning will not be impacted, but delays in the connectivity status reporting are expected between 8:00 AM to 10:00 AM UTC
Nov. 26, 2024, 9:46 a.m.
Maintenance has been completed on Nov. 26th at 9:30 UTC.
The ABB Developer Portal and SDK for Energy Manager is currently unavailable due to unplanned maintenance.
Nov. 4, 2024, 12:54 p.m.
The portal access has been restored.
Our monitoring system has identified an issue with IoT device connectivity and telemetry delivery on Oct. 27th between 1:00 AM UTC - 3:30 PM UTC. The system was able to self-recover itself from the unhealthy condition.
IMPACT
Ability™ based devices (ABB Ability™ EL Industrial Gateway and ANC cards) were impacted. It has been observed that a few gateway devices might have taken longer to reconnect, up to six hours.
No further impact is expected.
ROOT CAUSE
The incident is currently under investigation. A preliminary analysis indicates a glitch occurred in a 3rd party service provider component triggered by the switch to wintertime, occurred over the night of October 27th, at 1 AM UTC, in the North Europe datacenter. More details will follow as the analysis continues.
We apologize for the inconvenience.
- Brief web services disruptions (less than 10 minutes) may occur during the entire maintenance window
- Telemetry processing can be delayed up to 90 minutes between 8:00 AM to 10:00 AM UTC
- devices may appear as disconnected during such time and alarms triggered with a delay
- some gaps in the data trend might be shown in the widgets and reports; missing data points will be backfilled within 24 hours
- Device and site commissioning will not be impacted, but delays in the connectivity status reporting are expected between 8:00 AM to 10:00 AM UTC
Oct. 29, 2024, 8:23 a.m.
The release has been started. Brief service interruptions may occur.