Notification SMS are not being delivered to Vodafone Spain.
An incident has been reported to the SMS service provider.
Sept. 11, 2024, 9:38 a.m.
The issue has been resolved by the service provider.
We are aware of an issue related to user invitation emails from https://sitemanager.ability.abb/ not being delived to invited users.
Sept. 3, 2024, 8:37 a.m.
The incident has been resolved. Now invitation emails are correctly delivered to users.
Sept. 2, 2024, 3:50 p.m.
As a workaround please proceed as following:
- Inform the invited user via an alternative communication channel to login on https://sitemanager.ability.abb/
- Proceed as usual, accepting the invitation from the Profile Menu > Sites
The ABB Ability™ Energy Manager, Asset Health and Smart Tracker platform will be under maintenance on September 3rd 2024.
A new version, R24Q3.2, of the platform will be released.
Expected impact:
- Brief web services disruptions (less than 10 minutes) may occur during the entire maintenance window
- Telemetry processing can be delayed up to 90 minutes between 7:00 AM to 9:00 AM UTC
- devices may appear as disconnected during such time and alarms triggered with a delay
- some gaps in the data trend might be shown in the widgets and reports; missing data points will be backfilled within 24 hours
- Device and site commissioning will not be impacted, but delays in the connectivity status reporting are expected between 7:00 AM to 9:00 AM UTC
Sept. 3, 2024, 8:34 a.m.
The maintenance has been completed
Sept. 3, 2024, 7:24 a.m.
The depolyment is in progress. Please expect brief service interruptions.