We are experiencing a delay in processing the telemetry data of devices.
Devices might appear as disconnected. No telemetry data is lost.
Oct. 9, 2024, 7:31 a.m.
The issue has been resolved and all devices' analytics are in realtime since Oct. 8th 1:00 PM UTC.
Oct. 8, 2024, 12:19 p.m.
IMPACT
Devices might be reported as disconnected by the web portal; the backlog of unprocessed messages is currently being processed. No telemetry data is expected to be lost.
ROOT CAUSE
A temporary misbehave in a third party component caused some telemetry to not being processed in realtime. The data processing was recovered, however, to keep data consistency the affected data is being re-processed.
The scheduled maintenance originally planned on Oct. 15th, 2024 for the ABB Ability™ Energy Manager and Smart Tracker is postponed on a new date that will be communicated in the upcoming days.
Because of that, no impact on service availability is expected on Oct. 15th, 2024.
Oct. 22, 2024, 1:06 p.m.
The new maintenance date is planned for October 29th, 2024.
We would like to inform you that due to a regression we had to withdrawn the ABB Ability™ Provisioning Tool v2.16.0 from the ABB Library.
Such regression is only impacting a subset of use cases (connecting to a factory new gateway), but as a precautionary measure we decided to retire v2.16.0 from the General Availability. Current stable version is then v2.15.1.
As today, if you:
-
Have installed v2.16.0 already, please uninstall it and re-install v2.15.1 from the following link: https://library.abb.com/d/9AKK107991A9195
-
Are still operating version v2.15.1, no action is required
-
Are still operating a version older than v2.15.1, you can safely update it via the update tool, it will download the correct version
Oct. 29, 2024, 9:32 p.m.
ABB Ability™ Provisioning Tool v2.17.0 has been released and it is available at https://library.abb.com/d/9AKK107991A9195
Notification SMS are not being delivered to Vodafone Spain.
An incident has been reported to the SMS service provider.
Sept. 11, 2024, 9:38 a.m.
The issue has been resolved by the service provider.
We are aware of an issue related to user invitation emails from https://sitemanager.ability.abb/ not being delived to invited users.
Sept. 3, 2024, 8:37 a.m.
The incident has been resolved. Now invitation emails are correctly delivered to users.
Sept. 2, 2024, 3:50 p.m.
As a workaround please proceed as following:
- Inform the invited user via an alternative communication channel to login on https://sitemanager.ability.abb/
- Proceed as usual, accepting the invitation from the Profile Menu > Sites