ABB Smart Power Digital Status Page

Notification

Posted on Dec. 14, 2024, 8:54 a.m.

#202412140854

Major outage Device telemetry not being processed

ABB Provisioning Tool Energy Manager Smart Tracker

We would like to inform you that we are currently experiencing an incident which is preventing telemetry of ABB Ability™ Energy Manager and Smart Tracker devices to be processed.

IMPACT
The ABB EL Industrial Gateway or an ANC card are currently connected, but their telemetry is not being correctly processed.

ROOT CAUSE
The root cause is currently under investigation.

Update posted on Dec. 15, 2024, 10:41 a.m.

Services have been fully restored by Dec. 14th at 11:00 AM UTC

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